Terms of Service

1. Who We Are

Intermix is powered by InterX Network Inc., and we're here to help you connect with others through seamless, real-time interactions, supported by AI. Our mission is to remove barriers and help you engage in conversations that matter. We take your privacy seriously, so if you have any questions or concerns, reach out to us at team@intermix.space.

2. Important Notice About Arbitration

PLEASE READ THIS CAREFULLY – IT AFFECTS YOUR LEGAL RIGHTS

By agreeing to these Terms, you agree to resolve disputes with us through binding individual arbitration, and you waive your right to participate in a class action lawsuit or class-wide arbitration. This means:

• You and Intermix agree to resolve any disputes through binding arbitration.
• You waive the right to bring claims in court (except small claims).
• You waive the right to participate in class action lawsuits.
• You waive the right to jury trials for disputes.

Full details of the arbitration agreement are in Section 15.

3. Using Our Services

3.1. Eligibility

To use Intermix, you must:

• Be at least 18 years old (or 16 in the EEA).
• Be legally able to form a binding contract.
• Not be prohibited from using our Services under applicable laws.
• Not have been previously banned from our Services.
• Create only one account (unless explicitly authorized by us).
• Not be required to register as a sex offender in any jurisdiction.
• Not have been convicted of a felony or violent crime.

3.2. Your Account

When creating and maintaining your account, you agree to:

• Provide accurate and truthful information.
• Keep your account information updated.
• Maintain the security of your password and login credentials.
• Not share your account with anyone else.
• Notify us immediately of any unauthorized use.
• Accept responsibility for all activities under your account.
• Logout from shared devices.
• Use the latest version of our app and services.

3.3. Service Rules

When using our Services, you agree NOT to:

a) Content and Behavior Restrictions:

• Post any content that is illegal, fraudulent, or violates others' rights.
• Harass, bully, stalk, intimidate, or harm other users.
• Create fake accounts or impersonate others.
• Use the Services for unauthorized commercial purposes.
• Share sexually explicit content or pornography.
• Promote violence, discrimination, or illegal activities.
• Share content that promotes self-harm or suicide.
• Solicit money from other users.
• Share private or confidential information without permission.
• Submit false reports about other users.

b) Technical Restrictions:

• Reverse engineer or decompile our Services.
• Use bots, scrapers, or automated systems.
• Attempt to gain unauthorized access to accounts or systems.
• Interfere with the proper operation of the Services.
• Bypass security measures or rate limits.
• Create multiple accounts without authorization.
• Use VPNs or proxies to hide your location.
• Modify or create derivative works of our Services.
• Access our APIs without permission.

c) AI Usage Restrictions:

• Attempt to manipulate or deceive our AI systems.
• Use AI-generated content to impersonate real people.
• Exploit AI features for harassment or spam.
• Use AI features for unauthorized automated decision-making.
• Train external AI models using our content.
• Attempt to extract training data from our AI systems.
• Use AI features for commercial purposes without permission.

4. Content

4.1. Your Content

You retain ownership of content you create, but grant us a license to use it. Specifically, you grant us a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to:

• Host and display your content.
• Use it to provide and improve our Services.
• Modify and adapt it as needed.
• Promote our Services using your content.
• Train our AI systems (with opt-out option).
• Analyze it for safety and security.
• Store and backup your content.

This license continues even if you stop using our Services, but only for content that is already shared or used.

4.2. Message System Rules

Messages must:

• Comply with our content moderation guidelines.
• Not contain spam, malware, or malicious content.
• Not include unauthorized commercial content.
• Be appropriate for the intended recipient.
• Not violate others' rights.

Message Types:

4.3. AI-Generated Content

a) Content Generation:

• You own the specific content you generate through AI interactions.
• We maintain ownership of the AI models and systems.
• AI responses are not guaranteed to be accurate or appropriate.
• You are responsible for reviewing and validating AI-generated content.
• AI models are trained on anonymized user interactions.
• We may use interactions to improve our systems (with opt-out option).

b) AI Personalization:

• Customize AI behavior through settings.
• Control data used for personalization.
• Manage conversation history.
• Set interaction preferences.
• Choose AI engagement level.

c) AI Safety Features:

• Content filtering systems.
• Safety checks on generated content.
• Automated moderation.
• Human oversight when needed.
• Bias detection and mitigation.

5. Premium Services and Payments

5.1. Subscription Terms

a) Subscription Plans:

• Different tiers with varying features.
• Monthly and annual billing options.
• Automatic renewal unless canceled.
• Prices may vary by region.
• Special promotional rates.

b) Payment Processing:

• Payments processed through authorized providers.
• Support for major payment methods.
• Secure transaction handling.
• Local currency options where available.

c) Subscription Management:

• Cancel anytime through settings.
• Manage payment methods.
• View billing history.
• Update subscription preferences.

5.2. Billing Policies

a) Auto-Renewal:

• Subscriptions automatically renew.
• Renewal at then-current price.
• Notification before price changes.
• Cancel anytime before renewal.

b) Refund Policy:

For EU/EEA Users:

• 14-day cooling-off period.
• Full refund during this period.
• Pro-rata refunds as required by law.

For Other Regions:

• All sales final unless required by law.
• Platform-specific refund policies apply.
• Case-by-case consideration for issues.

c) Payment Issues:

• Failed payment handling.
• Account restrictions during payment issues.
• Multiple payment attempt procedures.
• Communication about payment problems.

6. Safety and Content Moderation

6.1. Safety Measures

a) Content Screening:

• AI-powered content moderation.
• Text analysis via OpenAI moderation API.
• Real-time content filtering.
• User-reported content review.

b) Account Security:

• Authentication systems.
• Login monitoring.
• Suspicious activity detection.
• Device verification.
• Location-based security.

c) User Protection:

• Block and report features.
• Privacy controls.
• Data encryption.
• Secure messaging.
• Anti-harassment tools.

6.2. Enforcement Actions

a) Content Violations:

• Content removal.
• Warning notifications.
• Temporary restrictions.
• Account suspension.
• Permanent bans.

b) Investigation Process:

• Review reported content.
• Gather relevant information.
• Evaluate context.
• Apply appropriate measures.
• Appeal process available.

c) Reporting System:

• User reporting tools.
• Abuse reporting.
• Content flags.
• Emergency reporting.
• Support team review.

7. Privacy and Data Protection

7.1. Data Collection

We collect:

a) Account Information:

• Basic profile data.
• Authentication details.
• Usage information.
• Device data.
• Location information.

b) Communication Data:

• Messages.
• Interaction history.
• AI conversations.
• User feedback.
• Content preferences.

c) Technical Data:

• Device identifiers.
• IP addresses.
• Usage metrics.
• Performance data.
• Error logs.

7.2. Data Usage

a) Service Operation:

• Providing core features.
• Improving services.
• Personalizing experience.
• Security measures.
• Technical support.

b) AI Development:

• Training AI models.
• Improving responses.
• Safety features.
• Performance optimization.
• User experience enhancement.

c) Analytics:

• Usage patterns.
• Performance metrics.
• Feature adoption.
• User satisfaction.
• Service improvement.

8. Intellectual Property Rights

8.1. Our Rights

We own and retain all rights to:

a) Platform Elements:

• Service architecture.
• Design elements.
• Source code.
• Algorithms.
• Documentation.

b) Brand Assets:

• Trademarks.
• Logos.
• Marketing materials.
• Visual designs.
• Brand identity.

c) AI Technology:

• AI models.
• Training systems.
• Generation algorithms.
• Safety systems.
• Technical implementations.

8.2. Your Rights

a) Original Content:

• User-created content.
• Personal information.
• Profile data.
• Original messages.
• Uploaded media.

b) Generated Content:

• AI interactions you initiate.
• Customized responses.
• Personal conversations.
• Modified AI outputs.
• User-specific data.

8.3. License Grants

a) To Us:

• Content display rights.
• Service operation rights.
• Promotional rights.
• Improvement rights.
• Analytics rights.

b) To You:

• Service usage rights.
• Feature access rights.
• Content creation rights.
• AI interaction rights.
• Data access rights.

9. Disclaimers and Limitations of Liability

9.1. Service Availability

We provide our Services "as is" and "as available." We do not guarantee:

a) Technical Aspects:

• Uninterrupted service.
• Error-free operation.
• Specific features availability.
• Compatibility with all devices.
• Bug-free experience.

b) Content Aspects:

• Accuracy of AI responses.
• User content truthfulness.
• Message delivery timing.
• Content preservation.
• Translation accuracy.

c) Performance:

• Response times.
• Upload/download speeds.
• Feature reliability.
• System uptime.
• Data preservation.

9.2. Limitation of Liability

a) Liability Caps:

• Maximum liability limited to the amount paid.
• No liability for free services.
• Exclusion of indirect damages.
• No consequential damages.
• No special damages.

b) Excluded Damages:

• Lost profits.
• Data loss.
• Business interruption.
• Reputation damage.
• Emotional distress.

c) Exceptions:

• Gross negligence.
• Willful misconduct.
• Statutory requirements.
• Mandatory legal obligations.
• User death or injury.

10. Changes to These Terms

10.1. Modification Process

a) Notice Requirements:

• 30 days advance notice for material changes.
• Immediate notice for legal compliance.
• In-app notifications.
• Email notifications.
• Website updates.

b) Acceptance Methods:

• Continued use implies acceptance.
• Express consent when required.
• Opt-out options when available.
• Alternative terms when rejected.
• Termination rights.

10.2. Version Control

a) Terms History:

• Archive of previous versions.
• Change documentation.
• Effect dates.
• Modification summaries.
• User notifications.

11. Termination

11.1. User-Initiated Termination

a) Account Deletion:

• Process through settings.
• Data deletion options.
• Content removal.
• Subscription cancellation.
• Recovery period.

b) Effects of Termination:

• License termination.
• Content removal.
• Access restriction.
• Data retention.
• Refund policies.

11.2. Service-Initiated Termination

a) Termination Grounds:

• Terms violations.
• Inappropriate behavior.
• Extended inactivity.
• Legal requirements.
• Service discontinuation.

b) Termination Process:

• Notice when possible.
• Immediate in severe cases.
• Appeal options.
• Data handling.
• Account recovery.

12. Geographic Restrictions

12.1. Regional Availability

a) Service Access:

• Available regions.
• Restricted territories.
• Feature variations.
• Language support.
• Local regulations.

b) Legal Compliance:

• Export controls.
• Sanctions compliance.
• Local laws.
• Data protection.
• Content restrictions.

12.2. Regional Variations

a) Feature Availability:

• Region-specific features.
• Payment methods.
• Content restrictions.
• Language options.
• Support services.

b) Pricing:

• Regional pricing.
• Currency options.
• Payment processors.
• Tax handling.
• Refund policies.

13. External Services and Links

13.1. Third-Party Services

a) Integration Types:

• Authentication providers.
• Payment processors.
• Content moderation.
• Analytics services.
• Cloud services.

b) Responsibilities:

• Service quality.
• Data handling.
• User agreements.
• Privacy policies.
• Security measures.

13.2. External Links

a) Link Types:

• User-shared links.
• Service providers.
• Partner services.
• Information resources.
• Support documentation.

b) Liability:

• No endorsement.
• No responsibility.
• User discretion.
• Content accuracy.
• Security risks.

14. Business Transfers

14.1. Transfer Types

a) Business Changes:

• Mergers.
• Acquisitions.
• Reorganizations.
• Asset sales.
• Corporate restructuring.

b) Data Handling:

• User notification.
• Data protection.
• Privacy maintenance.
• Service continuity.
• User rights.

15. Arbitration Agreement

15.1. Agreement to Arbitrate

a) Scope of Arbitration:

• Covers all disputes related to the Terms.
• Applies to past, present, and future claims.

b) Exclusions:

• Small claims court cases.
• Government claims.
• Injunctive relief.

15.2. Arbitration Process

a) Filing Requirements:

• Notice of dispute submission.
• Arbitration initiated by either party.

b) Rules and Location:

• Conducted under AAA rules.
• Location determined by mutual agreement.

c) Costs and Fees:

• Split between parties unless otherwise required.
• Fee waivers available for eligible users.

16. Copyright Policy and DMCA Notices

16.1. Infringement Complaints

a) Reporting Procedure:

• Submit notices to our designated agent.
• Provide required details (e.g., description, contact information).

b) Misuse Penalties:

• False claims may result in liability.

17. Account Termination and Data Retention

17.1. Termination Rights

a) User-Initiated:

• Voluntary account deletion.

b) Service-Initiated:

• For violations of Terms.

17.2. Data Retention

a) Retention Period:

• Data retained for legal or operational purposes.

18. AI-Generated Content and Features

18.1. User Responsibilities

a) Content Review:

• Validate AI responses before use.

b) Data Opt-Out:

• Request exclusion from AI training data.

19. Virtual Items and Credits

19.1. Virtual Items

a) General Terms:

• Non-transferable license.
• No real-world value.
• Usage restrictions.

19.2. Credits and Rewards

a) Credit System:

• Earning and expiration policies.

20. Regional Requirements

20.1. European Union Users

a) GDPR Compliance:

• Data rights and protection.

21. Additional Legal Terms

21.1. Force Majeure

a) Covered Events:

• Natural disasters, technical failures, etc.

21.2. Severability

a) Invalid Terms:

• Replaced with enforceable provisions.

22. Contact Information

22.1. General Support

Email: team@intermix.space